Online Purchasing FAQs

Questions

Answers

What are the computer software requirements to purchase and print tickets?

Adobe Flash Player 10 or greater must be used in placing your online order

  • To find which version you are currently using, click here where your personal “Version Information” will be listed
  • Click here to download latest version of Adobe Flash Player

Screen Resolution must be set at a minimum of 1024 X 768

  • To view and/or change your resolution right click on your desktop, select “Screen Resolution” or “Display Properties” and adjust as needed

Connection Speed Minimum for dial-up modems is 56k.

Why can’t I see the bottom of the order screen? I am unable to see the Continue, Add to Cart, Back, or Checkout button.

Please adjust your screen resolution.  You can do this by right clicking on your desktop, selecting “Screen Resolution” or “Display Properties” and adjusting the resolution to at least 1024 X 768.
When I select “Buy Now”, why do I get a white screen in the middle of the site/the screen keeps loading and/or nothing happens?
If you are using an iPhone, iPad or an older MAC, these are not Flash Player compatible.
Security settings set too high can prevent you from purchasing.  Higher security settings are sometimes used in the following:

  • Work or public computer
  • AOL Internet Browser
  • Computer with security protections such as “Nanny Guard”
How do I print my ticket(s) at home?

[email protected] technology allows you to print your tickets from your computer printer and go straight to the gate at the park. You will be asked to register each ticket after the purchase is complete.

  • You may register each ticket by clicking on the [email protected] logo on the order confirmation screen; or you may register and print your tickets from your email confirmation.
  • If you do not know the name of the person(s) who will use the ticket(s) at time of purchase:
    • You may wait to print order until you can properly register all the names.
    • You may select to print tickets individually, printing only the tickets you have registered with a name.
Why do I have to register each [email protected] ticket?

For security reasons, including deterring online fraud, each guest must show photo ID matching the name that is printed on the ticket at the turnstiles. Only young children without Student ID will be allowed entry without ID.
For organized groups only, tickets may be registered in the name of the group. The group leader may be asked to show photo ID.

Can I change the registered name after a ticket/pass is printed?

Daily Tickets
Yes, you may change the name on your [email protected] Daily Tickets. Simply refer to your e-mail receipt and click the web link to the [email protected] site where you originally printed your tickets. Make the desired correction and reprint the ticket. 

Season Passes
Yes, but name changes made to unused Season Passes must be made by Guest Relations Staff at the park.

What if I cannot print my ticket(s)?

Please check the following:

  • Make sure all of the fields on the registration screen have been populated with individual ticket holder’s name.
  • If printing from the registration screen, try printing from your email receipt.
  • Try using a different internet browser.
  • Be sure to read your email receipt for complete instructions.
  • Check to make sure your printer is plugged in, properly connected and turned on.
  • Make sure that all color and black ink cartridges contain ink and are working properly.  (If you are not sure that you have ink, please print a test page such as an email or a photograph.)

If you are still unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit. The Guest Relations staff will be able to look up your order and print your tickets for you. 
You will need to bring the following:                                            

  • The last 4-digits from the credit card used to make your purchase
  • Photo ID
  • If available, your email receipt or your order confirmation number
What if I lose my ticket/Season Pass?

For [email protected] ticket, please reprint your tickets by following the instructions in your email receipt. 
You may also have Guest Relations at the Park reprint your ticket/pass on the day of your visit.  (Fees may apply.)  
You will need to bring the following:

  • The last 4-digits from the credit card used to make your purchase
  • Photo ID
  • If available, your email receipt or your order confirmation number
Can I pick up my [email protected] ticket(s) at the park?

A "will call" option is not available at this time; however, if you are unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where the Guest Relations staff will be able to look up your order and print your tickets for you. 
You will need to bring the following:

  • The last 4-digits from the credit card used to make your purchase
  • Photo ID
  • If available, your email receipt or your order confirmation number
Do tickets have an expiration date?

Date-specific tickets are valid only on the specific dates shown. Tickets and Season Passes without specific dates are valid during the current operating season.

What is the refund policy for tickets?

Tickets, Season Passes and vouchers are non-refundable. Please be sure you have selected the correct park, the correct tickets and the correct number of tickets before completing your purchase. The published Terms & Conditions state "no cancellations, refunds, rain checks or exchanges."

What if I made a mistake when ordering items from this site?

Please note:

  • Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets purchased online or at the gate.
  • Technical Support Agents cannot process a refund under any circumstances.
  • If you made a mistake with the order, please contact the park directly.
I can't complete the order because I don't know all of the information about the pass holder. What should I do?

You must have all of the information necessary to complete the online order. If you do not have all of the information, you may purchase a pass directly from the park.

What if I cannot find the help I need in the frequently asked questions?

Technical Support is available by telephone 24 hours per day, 7 days per week.

  • Technical Support Agents cannot provide park specific information such as hours of operation.
  • Technical Support Agents cannot provide detailed information about the entitlements associated with tickets and passes.
  • Technical Support Agents cannot provide detailed information about events.
  • Technical Support Agents cannot approve or process refunds under any circumstances.

If you wish to speak with a Technical Support Agent, please call 407-261-4285.