| Clementon Park & Splash World P.O. Box 125 144 Berlin Road, Clementon, NJ 08021 Phone: (856) 783-0263 Fax: (856) 783-5387 E-mail: info@clementonpark.com |
Clementon Park & Splash World are closed for the 2011 Season.
Check back for 2012 information
Park Guidelines
In order to ensure that everyone enjoys a fun, safe visit to Clementon Park & Splash World, we ask
that each park guest please observe all posted signage and well as the following guidelines:
ATTIRE
In keeping with our family-friendly atmosphere, and for the health and safety of all guests, Clementon Park & Splash World enforces a dress code. Proper attire must be worn at all times, including shirts and appropriate footwear. Clothing with rude, vulgar or offensive language or graphics is not permitted. Bathing suits may be worn only in water park areas. Shirts and shoes must be worn in the theme park. Park admission may be denied if clothing is deemed by management to be inappropriate.
Bathing suits are required for the water park. No street clothes, cutoff jeans, swimsuits with rivets or shoes permitted.
BEHAVIOR
We expect all guests to behave in a family-friendly manner. Line jumping, profanity and unruly behavior may be cause for ejection without refund and/or revocation of Season Pass membership. Guests are not permitted to save places in line, bypass others in line, or exit the line and return to the same place for any reason. Guests exiting a line must go to the back of the line if they choose to return.
HEIGHT AND SAFETY REQUIRMENTS
For your protection, height and safety requirements will be enforced on all rides and slides. Guests with certain body proportions, or of certain heights and/or weights, may not be able to enjoy certain rides if the safety restraints will not operate as designed. Specific ride information is available at each ride. For safety reasons, taking pictures, video taping or filming while on rides is prohibited.
INCLEMENT WEATHER
For your safety, certain rides may need to close during severe weather. Most food courts and shops will remain open. Rides will re-open as soon as possible. Refunds and rain checks are not offered for inclement weather.
LEAVING AND RE-ENTERING THE PARK
Guests who leave the park and plan to return must have their hands stamped at the exit/re-entry gate. When guests return to the park, they must enter through the re-entry gate with a proper hand stamp. Transferring hand stamps is a violation of Clementon Park & Splash World policies and is strictly prohibited.
LINE JUMPING
Line jumping is strictly prohibited. Guests are not permitted to save places in line or exit the line and return for any reason. Violators will be ejected without refund and are subject to loss of Season Pass privileges.
LOCKERS
Lockers for your personal belongings are available on a first-come, first-served basis. A nominal fee is charged depending on locker size. Clementon Park & Splash World is not responsible for lost or stolen items.
LOITERING
Loitering on Clementon Park & Splash World property, including all parking areas, is strictly prohibited.
LOST AND FOUND
Items lost in the park may be identified and claimed at the main office, located across from the ice cream station. Items lost in Splash World may be identified and claimed at the locker area at the water park entrance. Please note: stuffed prizes are not permitted on rides, and Clementon Park & Splash World is not responsible for any lost, stolen, or broken items.
LOST CHILDREN
In the event members of your group become separated, we strongly encourage you to establish a prearranged meeting place. Children should be instructed to contact the nearest Clementon Park & Splash World employee for assistance. Lost children may be found at the Main Office located across from the ice cream station.
PARK ANNOUNCEMENTS
We regret that personal pages cannot be broadcast through the park, but you can leave messages for other members of your party at the Main Office.
PARKING
Clementon Park & Splash World charges a daily parking rate of $8.00 per vehicle. Buses and organization vans with proper markings are permitted to park free. Season Pass Holders may purchase a season parking pass for $29.99 plus tax at the Guest Relations booth at the main entrance.
PERSONAL PROPERTY
Ride operators and attendants are not responsible for articles left by patrons at the ride stations. Neither Clementon Park & Splash World nor its employees assume responsibility for the loss of, or damage to, personal property.
RENTALS
A limited number of wagons and wheelchairs may be rented at Locker Rental located in Splash World. These are provided on a first-come, first-served basis.
RESTRICTED ITEMS
Personal food and beverages, coolers, radios and/or sound devices are not permitted in Splash World and must remain outside the water park. Outside alcoholic beverages or weapons of any type are not permitted in any area of Clementon Park & Splash World.
SEASON PASSES
Season Pass holders must present their passes to gain entrance to the park. Season Pass entry is only valid once a day. Lost or misplaced Season Passes are subject to a $25 replacement fee.
SMOKING
At Clementon Park & Splash World, we strive to accommodate both smokers and non-smokers. Smoking is permitted in areas identified as designated smoking areas. All other areas in the parks are smoke-free, and smoking is strictly prohibited. Your cooperation is appreciated.
ATM
A full-service ATM machine is located just across from the ice cream station in front of the main office.
Food & Beverages
Terrace Food Court
Grilled hot dogs, hamburgers, chicken breast and other sandwiches, French fries, hot appetizers, ice-cold beverages, beer, and coffee
Lake Shore Pizza
Hot, fresh-baked pizza, pretzels, Italian-style water ice and ice-cold beverages
Funnel Cake Factory
Creamy soft-serve ice cream and our very own freshly made funnel cakes and ice-cold beverages
Top Hat Cotton Candy
Hand-spun cotton candy, freshly popped buttered popcorn, pretzels, nachos, and ice-cold beverages
Pirate’s Cove
Grilled hot dogs, hamburgers, chicken breast and other sandwiches, French fries, ice-cold beverages, beer, fresh squeezed lemonade, and Italian-style water ice
Philly Pretzel Factory
The world's largest Philly-style pretzel bakery, mixes only the finest pretzel ingredients and hand twist each pretzel to ensure quality and freshness.
Rita's Water Ice
Philadelphia's original Italian Ice will cool you off on those hot summer days with a variety of flavors.
Fresh Squeezed Lemonade
Relax in Splash World with the perfect summer beverage.
What are the best days to visit?
Everyday is a great day to visit Clementon Park & Splash World. But if you want to try to avoid the busiest days, visit on Monday, Tuesday, or Wednesday.
What food can I bring into the park?
Any food or beverages, with the exception of alcohol, can be brought into Clementon Park. No outside food or beverages are permitted in Splash World. Clementon Park & Splash World reserves the right to check any bags and/or coolers being brought onto park property.
Is there a place to store medicine?
Medicine can be stored at First Aid located next to the Ferris Wheel.
Do you have lockers to rent?
Lockers can be rented at the Rental Hut located in Splash World. A refundable deposit is required to rent a locker.
Can I leave the park and go to my car?
You may leave the park and go to your car at any time, provided you receive a hand stamp at the front gate. When guests return to the park they must enter through the re-entry gate with a proper hand stamp or re-entry will not be allowed. Transferring hand stamps is a violation of Clementon Park & Splash World policies and is strictly forbidden.
When is the best time to eat?
Generally restaurants and food locations are busiest around lunchtime and dinnertime. You may want to eat before or after traditional lunch and dinner times.
What forms of payment are accepted at the park?
Clementon Park & Splash World accepts cash, money orders and all major credit cards for admission purchases. The Terrace Food Court, Main Street Gift Shop, Seven Seas Trading Company, Pirate's Cove, Rita's Water Ice, Fresh Squeezed Lemonade Stand, Funnel Cake Factory, Lakeshore Pizza, and Philly Pretzel Factory accept cash and credit cards for purchases. All other concession stands and games only accept cash.
Can I bring a cooler?
Coolers are allowed in Clementon Park, however they cannot be brought into Splash World. Clementon Park & Splash World reserves the right to search any bag and/or cooler being brought onto park property.
Do I have to rent a tube in Splash World?
Clementon Park & Splash World provides tubes or mats for slides and attractions that require a tube or mat. Rental tubes are available at the Rental Hut in Splash World, and will reduce the wait time for riders on certain slides and attractions.
Do you have wheelchairs or motorized scooters to rent?
Clementon Park & Splash World does not have motorized scooters, however wheelchairs are available on a first-come/first-serve basis at the Rental Hut located in Splash World. A refundable deposit is required to rent a wheelchair.
Is smoking permitted in the park?
Smoking is permitted in designated smoking areas only. Please refer to the park map for designated smoking locations or ask a team member.
Do you have an ATM?
There is an ATM located at Guest Relations across from the Funnel Cake Factory.
What happens if I lose something while at the park?
Lost and Found is located at Guest Relations across from the Funnel Cake Factory. If your item has not been turned in, please leave a description of the item with your contact information and if it is found you will receive a phone call. Ride attendants cannot be responsible for articles left on ride platforms. Please secure all loose articles before riding. Clementon Park & Splash World is not responsible for any lost, stolen or broken items. Items will be retrieved from ride areas when the park closes and kept at Lost and Found for seven days.
Do you offer a non-rider discount?
No, Clementon Park & Splash World’s admission prices are not limited to guests wishing to enjoy the rides and/or slides. All guests entering the park must purchase an admission ticket.
I have come across some complimentary tickets from a previous season. May I still use them?
Unfortunately, we can only accept admission tickets printed for the current season.
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1. Why is there a $1 dollar ‘pending transaction’ on my credit card statement?
If you purchased tickets and received a confirmation number, or if you tried to purchase tickets but the transaction was not completed, a $1 “pending transaction” fee may be reflected by your online credit card statement. This fee is assessed by the credit card networks in order to verify certain information prior to authorizing purchase. In ALL cases, this transaction fee will automatically drop off and you will not be charged the extra dollar.
2. What is the refund policy for tickets?
Clementon Park and Splash World tickets are not refundable.
3. What if I made a mistake and want a refund?
• Refund requests are reviewed and processed Monday – Friday, 9am – 5pm Eastern Time. Closed most major public holidays.
• Refund requests will be responded to within 2-3 business days.
• If a refund is approved, please allow 2-3 additional business days to reflect on your credit card statement.
• Call Center staff do not have the ability to immediately approve and process a refund under any circumstances.
4. Do tickets have an expiration date?
Unless stated on the tickets otherwise, Print@Home tickets are valid on any regularly scheduled operating day during the 2011 season.
5. Why do I have to register each Print@Home ticket?
For security reasons, including the deterrence of online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket. However, for organized groups only, tickets may be registered in the name of the group. The group leader may be asked for photo ID.
6. Can I change the registered name after the ticket is printed?
It is not a problem if you have misspelled a name or need to change the name on a Print@Home ticket. Simply refer to your e-mail receipt and click the web link to the Print@Home site where you originally printed your tickets. Make the desired correction and reprint the ticket.
E-commerce technical support staff is unable to change names on tickets under any circumstances.
7. What if I cannot print my ticket(s)?
If you have not yet assigned names and printed your tickets, please refer to your email receipt for instructions (which contains a link to the registration and printing page). Please check your printer
• Check to make sure your printer is plugged in, properly connected and turned on.
• Make sure that all color and black ink cartridges contain ink and are working properly.
• If you are not sure that you have ink, please print a test page such as an email or a photograph.
If you remain unable to print your tickets, just go to the Guest Relations booth (at the Clementon Park and Splash World front gate) on the day of your visit. They will be able to look up your order and print your tickets. You will need to provide the following:
• The credit card used to purchase these tickets.
• Photo ID.
• Your email receipt or your order confirmation number.
If you do not have your receipt or an order confirmation number, the Guest Relations staff will still be able to look up your order and print your tickets, providing you have a valid Photo ID and the credit card that was used to transact your purchase.
8. What if I lose my Print@Home Ticket(s)?
If you have lost your tickets, please reprint by following the instructions in your email receipt. If you do not have an email receipt, go to the Guest Relations booth at the Clementon Park and Splash World front gate on the day of your visit. They will be able to look up your order and print your tickets for you. You will need to bring the following:
• The credit card used to purchase these tickets.
• Photo ID.
• Your email receipt or your order confirmation number.
If you do not have your receipt or an order confirmation number, the Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets.
9. Where can I use my season pass?
Season passes are valid only at Clementon Park and Splash World on regularly scheduled operating days during the 2011 season.
10. I can't complete the order because I don't know all of the information about the pass holder. What should I do?
You must have all of the information necessary to complete the order. If you do not have all of the information, you may purchase a season pass directly from Clementon Park and Splash World at the park.
11. Can I pick up my order at the park?
A "will call" option is not available at this time. However, for Print@Home tickets only, if you are unable to print your tickets, please go to the Guest Relations booth at the Clementon Park and Splash World front gate on the day of your visit where they will be able to look up your order and print your tickets for you. You will need to bring the following:
• The credit card used to purchase these tickets.
• Photo ID.
• Your email receipt or your order confirmation number.
If you do not have your receipt or an order confirmation number, the Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets.
12. Where can I find a list of Clementon Park and Splash World phone numbers?
Please call 856-783-0263
13. What if I cannot find the help I need in the frequently asked questions?
Clementon Park and Splash World provides technical support by telephone Monday-Friday, 9am-5pm ET, closed major public holidays.
Please note that e-commerce technical support agents cannot:
• Provide Clementon Park and Splash World specific information such as hours of operation.
• Provide detailed information about the entitlements associated with tickets and passes.
• Provide detailed information about events.
For help with non e-commerce related issues, please visit clementonpark.com. Agents cannot approve or process refunds immediately under any circumstances. Instead, please refer to the list of frequently asked questions for instructions on how to request a refund. If you wish to speak to a technical support agent, please call 407-956-3591.
For questions regarding park operation or group sales, please call 856-783-0263, ext. 102