FAQ (Frequently Asked Questions)

1. Why is there a $1 dollar ‘pending transaction’ on my credit card statement?

If you purchased tickets and received a confirmation number, or if you tried to purchase tickets but the transaction did not complete, you may see a $1 dollar “pending transaction” when reviewing your online credit card statement. This $1 dollar transaction is used by the credit card networks to verify certain information prior to authorizing a purchase. In ALL cases this $1 dollar transaction will automatically drop off and you will not be charged the extra dollar.

2. What is the refund policy for tickets?

Clementon Park and Splash World tickets are not refundable.

3. What if I made a mistake and want a refund?

     • Refund requests are reviewed and processed
       Monday – Friday, 9am – 5pm Eastern Time.
       Closed most major public holidays.

• Refund requests will be responded to within 2-3 business days.

• If a refund is approved, it may take up to 2-3 additional business days to reflect
on your credit card statement.

• Call center staff do not have the ability to immediately approve and process a
refund under any circumstances.

4. Do tickets have an expiration date?

Unless stated on the tickets otherwise, Print@Home tickets are valid on any regularly scheduled operating day during the 2008 season.

5. Why do I have to register each Print@Home ticket?

For security reasons, including deterring online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket.

However, for organized groups only, tickets may be registered in the name of the group. The group leader may be asked for photo ID.

6. Can I change the registered name after the ticket is printed?

It is not a problem if you have misspelled a name or need to change the name on a Print@Home ticket. Simply refer to your e-mail receipt and click the web link to the Print@Home site where you originally printed your tickets. Make the desired correction and reprint the ticket.

E-commerce technical support staff are unable to change names on tickets under any circumstances.

8. What if I cannot print my ticket(s)?

Please be sure to read your email receipt for complete instructions.

If you have not yet assigned names and printed your tickets, please refer to your email receipt for instructions (which contains a link to the registration and printing page).

Please check your printer

• Check to make sure your printer is plugged in, properly connected and turned on.

• Make sure that all color and black ink cartridges contain ink and are working properly.

• If you are not sure that you have ink, please print a test page such as an email or a photograph.

If you are still unable to print your tickets, please go to the Guest Relations booth at the Clementon Park and Splash World front gate on the day of your visit where they will be able to look up your order and print your tickets for you. You will need to bring the following:

• The credit card used to purchase these tickets.

• Photo ID.

• Your email receipt or your order confirmation number.

If you do not have your receipt or an order confirmation number, the Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets.

9. What if I lose my Print@Home Ticket(s)?

If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to the Guest Relations booth at the Clementon Park and Splash World front gate on the day of your visit where they will be able to look up your order and print your tickets for you. You will need to bring the following:

• The credit card used to purchase these tickets.

• Photo ID.

• Your email receipt or your order confirmation number.

10. Where can I use my season pass?

Season passes are valid only at Clementon Park and Splash World on regularly scheduled operating days during the 2008 season.

11. I can't complete the order because I don't know all of the information about the pass holder. What should I do?

You must have all of the information necessary to complete the order. If you do not have all of the information, you may purchase a season pass directly from Clementon Lake and Splash World at the park.

12. Can I pick up my order at the park?

A "will call" option is not available at this time. However, for Print@Home tickets only, if you are unable to print your tickets, please go to the Guest Relations booth at the Clementon Park and Splash World front gate on the day of your visit where they will be able to look up your order and print your tickets for you.

You will need to bring the following:

• The credit card used to purchase these tickets.

• Photo ID.

• Your email receipt or your order confirmation number.

Where can I find a list of Clementon Park and Splash World phone numbers?
Please call 856-783-0263 or go to clementonpark.com.

14. What if I cannot find the help I need in the frequently asked questions?

Clementon Park and Splash World provides technical support by telephone Monday-Friday, 9am-5pm ET, closed major public holidays. Please note that e-commerce technical support agents cannot:

• Provide Clementon Park and Splash World specific information such as hours of operation.

• Provide detailed information about the entitlements associated with tickets and passes.

• Provide detailed information about events.

For help with non e-commerce related issues, please visit clementonpark.com. Agents cannot approve or process refunds immediately under any circumstances. Instead, please see the list of frequently asked questions for instructions on how to request a refund If you wish to speak to a technical support agent, please call 321-249-0110.

For questions regarding park operation or group sales,
please call 856-783-0263, ext. 101